Privacy Policy

1. What personal data we collect

Depending on how you interact with our website, we may collect:

• Contact details: name, email, phone number.
• Booking details: information you provide to request or arrange tours (e.g., dates, preferences, questions).
• Account and communication: messages you send to us and records of our correspondence.
• Website usage data: technical and behavioral information collected by analytics tools (e.g., pages viewed, approximate location, device/browser information, and timing).

2. How we use personal data

We use personal data to:

• process your booking or request for spa retreat tours;
• communicate with you about your request, payment status, and tour arrangements;
• provide and improve our website and services;
• analyze website performance and user behavior through analytics;
• protect our rights, ensure security, and comply with applicable requirements.

Where required by law, we provide information about cookies/analytics and obtain consent or rely on another lawful basis.

3. Legal basis for processing (Ukraine)

We process personal data in accordance with the Law of Ukraine “On Personal Data Protection” № 2297-VI. The specific legal basis depends on the context of the processing (for example, performance of a service/contract, consent, or legitimate interests balanced with your rights).

4. Sharing personal data

We may share personal data with:

• service providers that help us operate the website and manage bookings (acting on our instructions);
• payment or logistics partners, where relevant to fulfill your requests;
• law enforcement or other authorities, if required by law.

We do not sell your personal data.

5. Data retention

We keep personal data only for as long as necessary for the purposes described in this Policy, unless a longer retention period is required by law. Booking-related records are retained for operational and legal needs.

6. Security

We implement organizational and technical measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

7. Your rights

Under applicable Ukraine personal-data rules, you may have the right to access your personal data, request correction, and request deletion or restriction of processing in certain cases. You can also withdraw consent where processing is based on consent, and you may request information about how your data is processed.

To exercise your rights, contact us using the details in the “Contact” section below.

8. Contact

For questions or requests regarding this Privacy Policy, contact:

9. International transfers

If personal data is transferred or processed outside Ukraine, we ensure appropriate safeguards in line with applicable legal requirements.